Privacy Policy

Fuze Tech Services, which also trades as The VR Hive (‘The VR Hive’), values your trust. In order to honour that trust, The VR Hive adheres to ethical standards in gathering, using, and safeguarding any information you provide.

This privacy policy governs your use of The VR Hive Website www.thevrhive.com (‘Website’) and any other associated VR Hive applications (‘Applications’, ‘Application’), products (‘Products’), managed by the Company.

Please read this privacy policy (‘Policy’) carefully before using any of The VR Hive’s Applications, Website, or Products, along with the Terms of Use (‘ToU’) provided on the Application and the Website. Your use of the Website, Application, or Products, or registrations with The VR Hive through any modes or usage of any Products including through desktops, mobile phones, tablets or other storage/transmitting device shall signify your acceptance of this Policy and your agreement to be legally bound by the same.

If you do not agree with the terms of this Policy, do not use the Website, Application or Products.

User Provided Information

The Application/Website/Products obtain the information you provide when you download and register for the Application or Products. When you register with The VR Hive, you will provide (a) your name, email address, and password; (b) information you provide us when you contact us for help; (c) information you enter into our system when using the applications/Website/Products while participating in discussions/games and taking tests. The said information collected from the users could be categorised as “Personal Information”, “Sensitive Personal Information” and “Associated Information”. Personal Information, Sensitive Personal Information and Associated Information (each as individually defined under this Information Technology (Reasonable security practices and procedures and sensitive personal data or information) shall collectively be referred to as ‘Information’ in this Policy.

We may use the Information to contact you from time to time, to provide you with the services, important information, required notices and marketing promotions. We will ask you when we need more information that personally identifies you (personal information) or allows us to contact you.

We will not differentiate between who is using the device to access the Applications, Website or Products, so long as the log in/access credentials match with yours. In order to make the best use of the Applications/Website/Products and enable your Information to be captured accurately on the Applications/Website/Products, it is essential that you have logged in using your own credentials.

We will, at all times, provide the option to you to not provide the Personal Information (excluding name, email address) or Sensitive Personal Information, which we seek from you. Further, you shall, at any time while using the applications/Products, also have an option to withdraw your consent given earlier to us to use such Personal Information or Sensitive Personal Information. Such withdrawal of the consent is required to be sent in writing to us at the contact details provided in this Policy below. In such event, however, we fully reserve the right not to allow further usage of the Applications or provide any Products thereunder to you.

Automatically Collected Information

In addition, the applications/website/products may collect certain information automatically, including but not limited to; the type of device you use, your devices unique device ID, the IP address of your device, your device’s operating system, the internet browser being used, and information about the way you use the application/products. As is true of most mobile applications, we also collect other relevant information as per the permissions that you provide.

We use an outsourced credit card processing company to bill you for goods and services. These companies are contractually restrained from sharing, storing, or using personally identifiable information for any other purpose.

Use of your personal information

We use the collected Information to analyse trends, to conduct research, to administer the Applications and Products, to learn about each user’s learning patterns and movements around the Applications and Products and to gather demographic information and usage behaviour about our user base as a whole. Aggregated and individual, anonymized and non- anonymized data may periodically be transmitted to external service providers to help us  improve the Application, Website and Products. We will share your information with third parties only in the ways that are described below in this Policy. This will be in accordance with the terms and conditions the user has agreed with the application distributor.

We may use the individual data and behaviour patterns combined with personal information to provide you with personalised content, and better your learning/edutainment objectives. Third parties provide certain services which we may use to analyse the data and information to personalise, drive insights and help us better your experience or reach out to you with  more value-added applications, products, information and services. However, these third- party companies do not have any independent right to share this information. We do not sell, trade, or rent your Information to any third party. We may at times provide aggregate statistics about our customers, traffic patterns, and related site information to reputable third parties, however this information when disclosed will be in an aggregate form and does not contain any of your Personally Identifiable Information.

The VR Hive will occasionally send email notices or contact you to communicate about our services and benefits, as they are considered an essential part of the Products you have chosen.

We may disclose Information:

1. as required by law, such as to comply with legal process

2. to enforce applicable ToU, including investigation of potential violations thereof

3. when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, address security or technical issues or respond to a Government request

4. with our trusted service providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this Policy

5. to protect against imminent harm to the rights, property or safety of the Applications/Website or its users or the public as required or permitted by law

6. with third party service providers in order to personalise the Applications/Website/Products for a better user experience and to perform behavioural analysis

7. any portion of the Information containing personal data relating to minors provided by you shall be deemed to be given with the consent of the minor’s legal guardian. Such consent is deemed to be provided by your registration with us

access to your personal information

We provide you with the means to ensure that your personal information is correct and current. If you have filled out a user profile, we will provide an obvious way for you to access and/or change your profile within the  Application/Website/Product. We adopt reasonable security measures to protect your password from from being exposed or disclosed to anyone.

cookies

We send cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. This data is used to improve our offerings such as providing more content in areas of greater interest to a majority of users.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies to to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.

links

We may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve our customised content. Clicking on links may take you to sites outside our domain. We are not responsible for the privacy practices of other websites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every website that collects personally identifiable information. This policy applies solely to information collected by our Applications/Website/Products.

Alerts

We may alert you by email or phone (through message / call) to inform you about new service offerings or other information which we feel might be useful for you.

public forums

When you use certain features on our Applications/Website/Products like the discussion posting reviews/forums/games and you post or share your personal information such as comments, messages, files, photos, the same will be available to all users. and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose personal information in your profile or when posting on our forums, this information may become publicly available.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorised employees only who need to know that information in order to operate, develop or improve our Applications/Website/Products. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Children's Policy

We do not cater to users below the age of sixteen (16). However, if any user below this age was to access the Applications/Website/Products offered by us this should be done under parental/adult guidance.

How long do we retain user data?

Currently, we plan to retain user data while an account is active and for at least three years afterwards. We may alter this practice according to legal and business requirements. For example, we may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, we may shorten the retention period for some types of data if needed to free up storage space.

log information

When you access our Website, our servers automatically record information that your browser sends whenever you visit a Website. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

user communications

When you send an email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Products.

Changes to this statement

As we evolve, our privacy policy will need to evolve as well to cover new situations. You are advised to review this Policy regularly for any changes, as continued use is deemed approval of all changes.

Your Consent

We believe that every user of our Applications/Website/Products must be in a position to provide an informed consent prior to providing any information required for the use of the Applications/Website/Products. By registering with us or by using the Applications/Website/Products, you are expressly consenting to our collection, processing, storing, disclosing and handling of your information, as set forth in this policy now and as amended by us. Processing your information in any way, including, but not limited to, collecting, storing, deleting, using, combingin, sharing, transferring and disclosing information all of which activities will take place in the United Kingdom (UK). If you reside outside the UK your information will be transferred, processed, and stored in accordance with the applicable data protection laws of the UK. By accepting this policy, you are also representing that you are sixteen (16) years of age or above. In case you are under the age of sixteen (16), then please do not share any Sensitive Personal Information or Personal information with us without having your parent or legal guardian to accept our policy on your behalf.

Contact information

Our Grievance Team shall undertake all reasonable efforts to address your grievances at the earliest possible opportunity. You may contact us at:

Address: Suite 4.1, 1 Macdowall Street, Paisley, PA3 2NB

Reach out to us on info@thevrhive.com, in case of any queries.